1. REFUND: We will refund your purchase to the original method of payment within 14 days of placing the order- EXCLUDING shipping cost.  Returns do not apply to sale or discounted items and discount codes. All sales are final. Once we have reviewed each piece, we will process your refund.

2. EXCHANGES or STORE CREDIT: Free shipping on store credit or exchange, we will ship it back at no cost to you. 

Items must meet our return standards

• Unused
• Unwashed
• Free of stains, scents, and smells
• No deodorant stains, perfume smells or body odor.
• No rips or tears
• All original tags MUST be attached, no exceptions.
• Cannot exceed more than 10 returns within a 12 month period

SHIPPING

FOR REFUNDS: Please note that shipping charges are not refundable and you will be responsible for shipping charges on return merchandise. We are NOT responsible for lost or damaged packages. All returns must be postmarked within 14 days of having originally placed your order. 

PRE-PAID LABELS:  We would love to make this easy for you. If you prefer a pre-paid shipping label at the time of your return, we will gladly prepare it for you. The label cost will be deducted from your refund total.

To begin the process, please email us at:

returns@lucumaboutique.com